Preguntas frecuentes

I forgot my PIN-code. How can I restore it?

You can recover your PIN-code in your Personal area on the PIN-code recovery page (available after clicking on the green button near your name in the upper panel). You will need to fill in as many fields in the appearing form as possible, attach color copies of the documents that you used for account verification and click “Send request” button. Your request will be considered within 24 hours. In case your identity is confirmed, you will receive an e-mail with a recovery link. This link can be used only once. The page with your new PIN-code will be available for 24 hours only. We strongly recommend you to remember or save your new PIN-code in a secure place.

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